From the first lightbulb moment, through its development stages, to the comprehensive functions we now have, clearer communication is at the core of the LIVERYLive App to ensure smooth and efficient support to yard owners.
Communication in real time between livery clients, yard managers and grooms is essential to an efficient, safe and viable yard. For example, how do clients request an additional service? How quickly does this information reach the right person? Do additional charges always make it on to the bill?
Many yards still rely upon yard diaries, white boards and messaging apps for their liveries to communicate with them, but this can result in multiple messages sent to different recipients in different ways and its hard to keep track in terms of organising the day and charging the client correctly.
“The single biggest problem in communication is the illusion that it has taken place.”
George Bernard Shaw
A quick chat in the car park about turning out the next day, a missed message on your phone about an arena booking, a reply about extra bedding being taken on a group chat, or an unseen text about the farrier coming can mean important notifications or requests are overlooked and often throw a last-minute spanner in the works.
Having messages and notifications all over the place can result in more work to organise, and a higher probability of missing items from invoices at the end of the month. By using LIVERYlive, both the yard and their clients have a centralised point of communication, allowing for easier and clearer communication.
Of equal importance is communication from the yard to clients. Reminders and notifications about important yard management aspects such as worm count deadlines, availability of facilities, farrier visits or turnout alterations for example can be put directly on the App, sends a clear notification, and allows all liveries to have that information readily available to them. Keeping clients informed about changes, upcoming events, or maintenance work shows professionalism, and helps maintain a good relationship between all parties.
Additionally, both clients and the yard can always access important information at all times on the App, such as:
- Agreements,
Policies,- Yard regulations and guidelines
- Optional services and pricing details
- Horse profiles
- Emergency contact information
- … and more!
Policies,Everyone on a yard is working towards the same goal – a high standard of care, enjoying their hobby (from happy hacking to competing and everything in between) and creating a safer workplace for grooms too. The app features to-do lists and a yard calendar accessible from anywhere, allowing staff to manage their responsibilities effectively, and client requests to be received and organised in a timely manner. Having a centralised point of communication means that workloads are well planned and staffing can be more efficient.
Clearer communication is vital as the challenges for yards increase and, we promise, the App isn’t scary. If you can book cinema tickets on your phone and organise your utility bills online, you can use LIVERYLive. Our six weeks free trial allows plenty of time for everyone to become familiar with it and become confident enough to use one platform for communication that leaves a clear trail.